At Wave, consulting is at the center of what we do and who we are. Beginning in the late ’90s, our advising first principle has enabled us to offer a personalized solution for each customer’s individual requirements compared to a out of the box solution. We work in conjunction with our customers throughout Pittsburgh, devoting time and resources so that we have a complete understanding of their challenges and expectations and can build a personalized approach to strategic digital transformation.
Back Office Modernization
The Back Office is the heart of your organization. If your workflows have a lot of bottlenecks, the resulting loss of productivity will multiply throughout your entire organization. For example, let’s say a business onboards a new customer in minutes but requires several weeks to spin up a new employee or supplier. That’s a problem because both your employees' skills and your vendor’s products play a vital role in providing exceptional service to the customer. Therefore, if those elements are not operating efficiently, your client is ultimately who pays the price. Your Front Office can only be as capable as your Back Office, and both must be included in a strategic digital transformation.
Business Intelligence
At Wave, our expertise encompasses a thorough understanding of your business standards as well as the technology that aptly delivers intelligent information. We how to ask the right questions and can determine the right data to resolve questions such as:
- What happened?
- When did it happen?
- Why did it happen?
- Who was involved?
- Will it happen again?
- What will happen if we change x or y?
Data Migration
Outlining a plan is the most crucial element of a migration. Every migration must have a certain amount of strategic digital transformation of the data moving from the source repository to the destination. Considerations should include folder structure, metadata mapping, security, search capabilities, and many other elements that will enable users to find relevant information. It is crucial that you spend the time to understand the problems you are having and what is necessary to resolve them.
Intelligent Information Management
It is widely understood that the modern business relies on numerous sources to aggregate data whether it’s a ERP, CRM, HCM, or ECM. Regardless of which program you’re using, it consists of vital business data and content that is crucial to the success of your business. Both companies and their clients must have data from multiple repositories to complete work, and this adds additional challenges if that data is not easily available. The traditional route was to aggregate input into a central location but this route is not supportable long term as one system can’t govern everything, particularly in some mid-range to large organizations.